We worked with Carl on the sale of our town home in 2015. He was attentive and responsive throughout the process, which included helping us work with rental tenants throughout the preparation, showing and sale process. A totally smooth experience is always desired but the real test of an agent is how they handle the inevitable detour. We had a major hiccup with a service provider originally recommended by Carl during sale prep and Carl helped resolve the situation ethically and objectively, and the service provided ended up doing the right thing and then some, validating the original recommendation from Carl. The Baglio’s market assessment and price recommendation came in noticeably higher than the other agent we considered, which can sometimes indicate that an agent is “buying” the listing or doesn’t know the market. On the contrary, we quickly sold the property very near the price they recommended and are confident we could have sold above asking if we were willing to wait. Carl’s demeanor and personal style engender trust and he backs that up by being direct and responsive throughout the process. He neither micro-manages nor lets the client drift – just right. We recommend working with the Baglio team.